Frequently Asked Questions

How can I be sure that Red Star Forwarding & Logistics offers the expertise they claim?
Our founding investor, and we as shareholders, intend to provide the ultimate in quality for global logistics services. That’s a massive ambition - one backed by substantial investments to assure a high-powered company structure, top-notch systems and a world-class team brimming with experience, passion and a pristine track record. In other words: the company may be new, but the systems are state-of-the-art and the crew and its network are more than proven.        

How can I get a good impression of Red Star Forwarding & Logistics' abilities?
To give potential customers an in-depth taste of what we do, we’ve developed a no-obligation Logistics Opportunity Scan. Once you invite us, two of our senior logistics experts will plan a short but intense scan session to review your logistics opportunities. The best way to get to know us is to let us ask you lots of questions and assess the best possible options with the highest price-to-value ratio for your organization. This will give us both the chance to see if we click and lay a potential foundation for working together. All the scan will cost you is two to three hours and a pot of good, hot coffee. And whether you ultimately choose to work with us or someone else, we appreciate the chance to help you identify ways to ramp up the awesome in your logistics endeavors.

Can you send me a quote?
We certainly can - once we know exactly what you need. Since every logistics challenge is unique, we don’t employ cookie-cutter solutions. Please contact us so we can ask you everything we need to know to make you a fully customized proposal optimized for your needs.

What countries do you ship to / from?
Red Star Forwarding & Logistics is active in literally the whole wide world. There are few places we don't know or haven’t yet shipped to. Our globe-spanning network of agents, providers, suppliers and specialists is unrivaled in the industry. In short: we ship to all of them.

Are you specialized in certain sectors?
Yes and no. We transport, store, handle, ship, import and export practically any cargo. But we really shine in the more complex areas:

  • Perishables
  • Strategic goods
  • Military supplies
  • Hazardous and dangerous goods
  • Chemicals
  • Heavy lift and project cargo

We are also insanely well-versed in - and offer dedicated warehousing and storage facilities for - plastic recycling materials.

What makes Red Star Forwarding & Logistics so valuable in the more complex sectors?
Well, for starters, we have every single permit, license and certificate you need to handle the goods listed above. Add in over seventy-five years of experience, thousands of successful projects in our portfolio, and - as a consequence - a killer reputation with the leading sector organizations and authorities. Sprinkle in healthy relationships with the leading suppliers and producers in those sectors, all over the world, and presto: you’ve got the perfect recipe to sate your logistics appetite. 

How do I receive copies of the documentation I need?
Really, we’d prefer to help you navigate that jungle personally. But if you insist on going it alone, check our website from time to time: a plan to make important shipping documents available to Red Star customers at a click is in the works.

What are Incoterms? How do I determine which Incoterm to use?
Incoterms (International Commerce Terms) are 13 internationally recognized standard trade terms that set out buyer and seller responsibilities. Incoterms are maintained and developed by the International Chambers of Commerce (ICC). Each Incoterm establishes who is responsible for costs and risks such as transport costs, insurance, duties payable and customs clearance. Incoterms are accepted by governments, legal authorities and businesses worldwide for the interpretation of most commonly used terms in international trade. This reduces or removes uncertainties and often costly misunderstandings arising from different interpretations of such terms in different countries. Incoterms apply to both domestic and international sale contracts. Before using Incoterms, consider the country of the buyer. Some countries stipulate that set Incoterms are used, while others set chosen Incoterms as standard practice. Transport may also affect your choice as some Incoterms can only be used for transport by sea and inland waterways.
The current set of Incoterms, known as Incoterms 2010, went into force on January 1, 2011. See this guide on <Incoterms 2010> for more information (follows shortly).